waaship Terms and Conditions

1. Obligation to Provide True Information

The Customer guarantees that the registration information (including name, company name, tax ID, credit card information, etc.) and all information provided are truthful, accurate, complete, and allowed to be used.

2. KYC for High-Risk Services

1. If the Customer uses services that the Company considers to be of high risk (including, but not limited to “cross-border logistics,” “short message service (SMS)” or other services requiring identity verification), the Customer shall go through the KYC verification process.
2. Documents the Customer shall prepare: If the Customer is a domestic legal person, the Customer shall prepare documents including, but not limited to, the ID cards (front and back) of the responsible person and the designated agent, the company registration document (or registration of any changes to the company), recent utility bills for the business address, etc. If the Customer is a foreign legal person, the Customer shall prepare documents including, but not limited to, the company registration document, ID document of the responsible person (passport, driver’s license, or alien permanent resident certificate), and ID document of the designated agent (passport, driver’s license, or alien permanent resident certificate). If the Customer is not a corporate entity, the Customer shall prepare documents including, but not limited to the citizen’s ID card, other secondary proof of identity, proof of employment, company authorization letter or contract, or supporting documents proving that a third-party company agrees to designate the Customer to send corporate text messages related to its business.
3. The Customer shall ensure that the corporate text messages sent are relevant to the business items as registered by the Customer’s company. Where the Customer is designated by a third party to handle business text messaging, the Customer shall, upon receiving the Company’s notification that asks for his/her cooperation during the audit and random inspection by the local competent authority or telecommunications authority, provide legally valid third-party authorization documents within a specified period, and the messages sent must be relevant to the business items as registered by the third party.
4. In addition to the above-mentioned documents to be prepared by the Customer, where an audit is conducted by the competent authority or an upstream supplier, the Customer shall provide related data within 3 working days after being notified of the matter; otherwise, the Customer shall compensate the Company for any fines or losses resulting therefrom (including, but not limited to, attorney fees, court costs, and settlements with third parties).

1. Notification of Pricing and Changes

1. The latest service prices and service plans are subject to the announcement on the waaship website. The Company reserves the right to adjust service prices, plans, and features at any time. Continued use of the Services constitutes acceptance of such adjustments. Variable costs (i.e. freight, cross-border fuel surcharges, peak season surcharges required by logistics service providers, peak hour surcharges required by logistics service providers, remote area surcharges required by logistics service providers, oversize/overweight surcharges required by logistics service providers, weekend delivery surcharges required by logistics service providers, etc.) will be charged based on the actual amount, and You agree that the Company is not required to announce any changes to these amounts.
2. However, for a plan to which You are “currently subscribed”, changes to the service price or content, if any, will take effect no earlier than 30 days from the date on which You are notified of the matter.

2. Free Trial and Official Use

1. Free trial: waaship provides a free trial for newly registered users, with the free trial length subject to the announcement on the official website. Registration and provision of basic information are required to activate the Services.
2. Wallet prepayment requirement: If the Customer wishes to use the Services during and after the free trial, prior wallet top-up is required to ensure sufficient prepaid balance in the account (hereinafter referred to as “wallet balance”).
3. Automatic renewal and subscription fee deduction: When a paid subscription is activated, the Company will deduct the subscription fee for the month from Your wallet balance on the subscription date based on the full amount of the chosen plan, and will automatically deduct renewal fees from the following month onwards.

3. Rules of Plan Upgrade and Downgrade

1. Upgrade: You may upgrade Your plan at any time in the system. The new plan will take effect immediately, and the system will automatically calculate and charge the difference for the current period on a daily basis.
2. Downgrade: You may apply for a downgrade at any time in the system. However, the effective date will be the next billing date. The features of Your original plan will continue to be available for use until the end of the current period.
3. Overage billing: If the number of Your orders exceeds the limit of Your subscription plan, overage charges will be incurred based on the number of times. The system may also prompt You to upgrade Your plan.

4. Subscription Cancellation Process

1. System access restrictions: waaship’s system only allows You to change (upgrade/downgrade) Your plan; You are not able to directly cancel a subscription or close Your account in the system.
2. Contacting customer service: To cancel Your subscription, please contact waaship’s customer service for assistance with account closure at least 10 working days before the current billing date.
3. Effective time: Subscription cancellation will take effect at 23:59 on the current billing date. If You fail to contact customer service to cancel Your subscription 10 working days before the billing date, the system will automatically deduct the fee for the next period, and no refund will be given.

1. Pre-Deduction and Top-Up

1. E-wallet pre-deduction is applied to the Services. All fees (including system fees, logistics fees, SMS fees, API fees, and miscellaneous expenses) will be deducted from the wallet balance.
2. The Customer shall make sure that there is sufficient balance in the wallet. In the case of insufficient balance, the Company may suspend the Services.

2. Balance Refund and Expiration

1. Refund conditions: A refund of Your e-wallet balance (excluding bonus points and outstanding payable fees) may only be requested when applying for account closure. The Customer may not request withdrawal of the balance during the existence of the account. Once the Company approves the request for a refund, the refund will be processed within 30 days.
2. Two-year validity period: The e-wallet balance is limited to use within the scope of the Services. If You do not request a refund within two years after canceling Your subscription, You will be deemed to have agreed to forfeit Your wallet balance. That is, the wallet balance will belong to the Company and become non-refundable.

3. Mandatory Deduction and Supplementary Payment Terms

1. Actions for overpayment/underpayment: Where there is any difference in fees during the execution of the Services (e.g., due to actual logistics costs being higher or lower than the amount pre-deducted from the e-wallet), the Company will directly refund the overpaid amount to or deduct the underpaid amount from the e-wallet.
2. Direct deduction for amount owed: Where the Customer owes the Company any amount (including but not limited to freight, handling fees, penalties, etc.), the Company has the right to directly deduct such amount from the cash on delivery (COD) amount to be given to the Customer or the e-wallet balance.
3. Supplementary payment obligation: If the COD amount or e-wallet balance mentioned above is insufficient for deduction, the Customer shall, upon receiving the notification, top up the e-wallet immediately to cover the remaining amount.

4. Cross-border Deposit Terms

1. Where the Customer uses the cross-border logistics services, the Company may require the Customer to pay a certain amount of cross-border deposit based on risk assessment. If the Customer’s wallet balance is insufficient for any deduction, the Company may directly deduct the amount from the cross-border deposit. Where the balance of the cross-border deposit is less than the said amount that the Company requires the Customer to pay, the Company may suspend the cross-border service until the Customer makes up the cross-border deposit.
2. After the Customer terminates the use of the cross-border service (e.g., disabling the functions of a cross-border plug-in), and after the Company confirms that all cross-border parcels have been successfully delivered and that there are no pending accounts or customer disputes, the cross-border deposit will be refunded without interest.

1. Credit Card Security

All credit card transactions on our website are processed based on the SSL secure encryption technology. Your credit card information will be stored in an encrypted manner and used for transaction processing only.

2. Cybersecurity Disclaimer

The Company shall not be liable for any third parties’ unauthorized access to or use of any data You provide on our website (e.g. due to virus attacks to the Customer’s device, or hacker attacks caused by password leakage), unless such matter results from the Company’s intentional act or gross negligence.

1. Termination Terms for Violations of Good Morals and Engagement in Fraud

The Customer shall promise not to use the Services to violate public order and good morals, or to engage in fraud, money laundering, or other illegal activities (including but not limited to the sale of contraband, package delivery scam, etc.). Where the Company reasonably determines, or is notified by a judicial authority or a relevant competent authority, that the Customer has been involved in any of the aforementioned activities, the Company has the right to immediately terminate the contract and all of the Services, without refunding any fees already paid by the Customer. The Customer shall bear the related legal liability.

2. SMS Real-Name Registration and Relevant Standards

To avoid message recipients from being unable to identify the sender based on the text, and to prevent any subsequent concerns over personal data leakage that could lead to problems to all related parties, the competent authority requires the name of the sender’s company/brand or product to be clearly indicated in the message text, with the names of relevant companies/brands/products regarded as keywords and included in the scope of telecommunications review. Where the message is blocked by the telecommunications authority due to the Customer’s failure to provide the company/brand/product names as keywords or relevant supporting materials, the Customer shall be willing to bear the related responsibility; the Company shall not be held liable. Where a text message is unable to be sent, the incurred fees, if any, shall still be borne by the Customer.

3. Damage Compensation and Punitive Damages

1. Where the Company suffers losses or is fined by a competent authority due to the Customer’s actions (e.g. sending fraudulent text messages, shipping contraband, or using COD amount for money laundering), or where the Customer breaches the T&Cs, the Customer shall, in addition to compensating the Company for actual losses (including, but not limited to, attorney fees, court costs, and settlements with third parties), agree to pay punitive damages to the Company. The aforementioned punitive damages is calculated as follows:
   1. Penalties for SMS fraud: Calculated as “total number of fraudulent messages × NT$100.” The punitive damages for a single incident range from a minimum of NT$30,000 to a maximum of NT$300,000 (i.e., if the punitive damages calculated using the above formula total less than NT$30,000, NT$30,000 shall apply).
   2. Penalties for other breaches: Calculated as 100 times the amount of fines or losses suffered by the Company (including, but not limited to, attorney fees, court costs, and settlements with third parties).
2. The Customer shall agree that the Company may directly deduct the aforementioned damage compensation and punitive damages from the Customer’s e-wallet balance or COD amount.

1. Obligation to Compliance with Logistics Regulations

Customers shall make sure that all shipped goods are in line with the logistics and distribution restrictions stated on the Company’s website and the regulations of logistics service providers. Shipment of contraband, dangerous goods, or any items prohibited by local laws is strictly forbidden. Where goods are confiscated or destroyed or fines are incurred due to the Customer’s violation of the regulations of logistics service providers, the Customer shall solely bear the related responsibility. By continuing to use the Services, the Customer agrees to the T&Cs at the time of use and the logistics and distribution restrictions stated on the Company’s website (including the regulations of logistics service providers to which the link is attached by the Company in the said restrictions).

2. Limitation of Liability and Role

The Company is only a provider of system integration services. Where goods are lost, damaged or delayed during the shipping process, the Company only assists in claiming compensation from logistics service providers for the Customer; the Company shall not be the ultimate compensation obligor. The maximum amount of the said compensation and the liability determination are subject to the regulations of the respective logistics service providers; the Customer may not claim any damage compensation from the Company.

3. One-Month Time Limit for Inquiries and Claims

The Customer’s requests for inquiries, information, or claims for compensation regarding shipped goods, if any, shall be made within one month from the shipment date (delivery date). No requests made after such time limit will be accepted by the Company or logistics service providers, as relevant data may have been destroyed or become unavailable.

1. Definition and obligation: Both parties have an obligation to maintain the confidentiality of the other party’s trade secrets, technical data, system logic, rate plans, client lists, and other information marked as confidential or which by its nature shall be considered confidential (hereinafter “confidential information”) that they learn, possess, or obtain in the course of using the Services or performing the T&Cs. Such information may only be used within the necessary scope of the T&Cs, and shall never be disseminated, made public or disclosed to any unauthorized third party in paper or by electronic means without the consent or authorization of the disclosing party. The party obtaining such information shall fulfill the duty of care of a good administrator by protecting the confidentiality thereof. However, this obligation shall not apply if:
   1. Prior written or electronic consent has been given by the disclosing party; or
   2. The information is available from other public sources; or
   3. Information disclosure is required by applicable laws and regulations or a competent authority
2. Personnel control: Both parties may only disclose confidential information to employees, agents, or professional advisors as necessary for the performance of the T&Cs, and shall ensure that such personnel comply with the same confidentiality obligation as that under the T&Cs. If any of the said personnel fails to meet the confidentiality obligation, it shall be deemed a breach of contract by the party to which the personnel belongs.
3. Duration: The confidentiality obligation shall remain in effect after the termination, cancellation or expiration of the Services, until the confidential information lawfully becomes known to the public.

1. Termination of Services

Where the Customer violates the T&Cs, or is deemed likely to violate the laws of the Republic of China or any relevant laws and regulations, the Company may terminate Your account and take Your wallet balance as punitive damages at any time in writing or by electronic means.

2. Jurisdiction

In case of any dispute arising from matters related to the T&Cs, You agree that the Taiwan Taipei District Court shall be the competent court of first instance.